{"id":14,"date":"2025-10-03T15:34:51","date_gmt":"2025-10-03T15:34:51","guid":{"rendered":"https:\/\/eddshoes.com\/?page_id=14"},"modified":"2025-10-03T15:43:35","modified_gmt":"2025-10-03T15:43:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/eddshoes.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our online purchase policy ensures a simple and transparent process for payments, deliveries, and exchanges. Payments are made <strong>upon receiving the order<\/strong>, and you have the option to check the product before making the payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the product does not match your size, we offer an exchange (nd\u00ebrrim) for the correct size. Customer satisfaction is always our top priority.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Payments<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment is completed <strong>after you receive and open the package<\/strong> to check quality.<\/li>\n\n\n\n<li>Products cannot be tried before payment, but if the size is not suitable, you may request an exchange.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Deliveries<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free delivery in Kosovo<\/strong>.<\/li>\n\n\n\n<li>Delivery to <strong>Albania and North Macedonia costs \u20ac3<\/strong>.<\/li>\n\n\n\n<li>Orders are shipped quickly, and delivery times may vary depending on your location.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges <\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the size is not suitable, we provide an exchange service.<\/li>\n\n\n\n<li>The exchange fee is:\n<ul class=\"wp-block-list\">\n<li><strong>\u20ac2 in Kosovo<\/strong><\/li>\n\n\n\n<li><strong>\u20ac5 in Albania and North Macedonia<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Exchanges are processed once the returned product is received in its original condition.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Returns & Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Currently, we do not offer full refunds. Instead, customers are encouraged to exchange their product for the correct size.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Satisfaction<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The happiness of our clients is our top priority.<\/li>\n\n\n\n<li>If you experience any issues, please contact us immediately so we can resolve them.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Store Locations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our physical stores are located in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ferizaj<\/strong><\/li>\n\n\n\n<li><strong>Lipjan<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For returns, exchanges, or additional support, please contact us at:<br><strong>Edd Shoe Store<\/strong> \u2013 +38344497195<br>Operating since 2016<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Our online purchase policy ensures a simple and transparent process for payments, deliveries, and&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":2,"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3006,"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/3006"}],"wp:attachment":[{"href":"https:\/\/eddshoes.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}