Overview
Our online purchase policy ensures a simple and transparent process for payments, deliveries, and exchanges. Payments are made upon receiving the order, and you have the option to check the product before making the payment.
If the product does not match your size, we offer an exchange (ndërrim) for the correct size. Customer satisfaction is always our top priority.
Payments
- Payment is completed after you receive and open the package to check quality.
- Products cannot be tried before payment, but if the size is not suitable, you may request an exchange.
Deliveries
- Free delivery in Kosovo.
- Delivery to Albania and North Macedonia costs €3.
- Orders are shipped quickly, and delivery times may vary depending on your location.
Exchanges
- If the size is not suitable, we provide an exchange service.
- The exchange fee is:
- €2 in Kosovo
- €5 in Albania and North Macedonia
- Exchanges are processed once the returned product is received in its original condition.
Returns & Refunds
Currently, we do not offer full refunds. Instead, customers are encouraged to exchange their product for the correct size.
Customer Satisfaction
- The happiness of our clients is our top priority.
- If you experience any issues, please contact us immediately so we can resolve them.
Store Locations
Our physical stores are located in:
- Ferizaj
- Lipjan
Contact
For returns, exchanges, or additional support, please contact us at:
Edd Shoe Store – +38344497195
Operating since 2016